Frequently Asked Questions!
Information for breaks!
A group break occurs when multiple individuals share one or more boxes of cards based on teams, divisions, players, or other previously agreed upon methods.
When you purchase a PLACE in a group BREAK, this gives you access to the cards specified in the BREAK details. You will not receive a full box of cards unless. For example, if you purchased a SEAT for the Montreal Canadiens, you will only receive cards related to this team during the BREAK.
Go to our website in the section dedicated to Breaks
Random Team Break : In a RANDOM TEAM BREAK, all participants have their names drawn at random to be then matched with the list of teams, which itself is subjected to a randomization process on www.random.org. The card is assigned to the team to which the player is linked in this list. Regarding international teams or teams made up of stars, the card goes to the team with which the player played during the year of the box. If no information indicates the team, the card will be assigned to the team with which the player has played the most matches.
Pick Your Team Break: In a PICK YOUR TEAM BREAK, each team has a predefined price based on the expected quality of the cards in the box. For example, a team with the first pick in the last draft will have a higher price than a team without stars or rookies.
Random Hit Break: In a RANDOM HIT BREAK, all cards are removed from their packaging and listed. Then, all participants are drawn so that a card is randomly assigned to them. This type of BREAK is used for products containing a limited number of cards. The advantage of this type of BREAK is that all participants will receive a card.
Your break will be presented on Facebook and/or YouTube LIVE.
If you ever miss the live, 100% of the breaks will be available on Youtube.
BREAKS can be held on a pre-established date, clearly indicated in the description of the selected BREAK, or announced once full.
You receive all the cards assigned to you based on the type of BREAK you chose, with the exception of basic cards.
For example, if a Nordiques card is drawn, it will be assigned to the team the concession was moved to, i.e. the Avalanche. As for the Jets, even though the team returned, an old Jets card will be assigned to the Coyotes. As for the New Jets, they will receive Atlanta's cards if they are drawn during the break.
If a card is to be assigned to 2 participants, it will be assigned randomly on Random.org at the end of the BREAK.
Of course, there is always a chance that you will not receive any cards, regardless of which category of BREAK you have selected. As standard we do not include base maps. However, if you find yourself without any maps during a BREAK, do not hesitate to contact us, we can then provide you with basic maps.
The card will be awarded to the team for which the player has played the greatest number of matches during his career. For example, a Bobby Orr card with the Team Canada logo would be assigned to Team Boston in this case.
The delivery of won cards is always offered for free by default. All your cards will be sent to you in Top Loaders by regular mail from Canada Post, all in a bubble envelope.
It is important to note that we cannot guarantee the delivery service once the cards are in the post, and therefore we cannot provide an accurate delivery time.
If you prefer, you have the option to choose in-store pickup when purchasing the spot. Your cards will be kept in store so that you can collect them in person.
Additionally, for an additional fee of 12.99, you have the option of opting for delivery with a tracking number via Canada Post. You can make this purchase in the Break section.
This option will allow you to track the location of your cards in real time and offers an estimated delivery time of 2 to 8 days. Value card holders are strongly recommended to choose the tracked delivery option, as without tracking we cannot guarantee 100% delivery.
Products
We always strive to ensure that our customers enjoy our products, but if you need to return an order we will be happy to help. Simply email us directly and we'll walk you through the process.
It depends on the creator and the product. All options are described on the product page, so look for customization options there.
Delivery
Yes, we ship worldwide. Shipping charges will apply and will be added at checkout. We offer discounts and promotions all year round, so stay tuned for exclusive offers.
It depends on where you are. Orders processed here will take between 5-7 business days to arrive. Overseas deliveries may take between 7 and 16 days. Delivery details will be provided in your confirmation email.
We use all major carriers and local delivery partners. You will be asked to select a delivery method during checkout.
Questions ?
If we still haven't answered your question, you can contact us below and we will respond as soon as possible.